Desktop Support Specialist

Job Locations US-MA-Lexington
Posted Date 5 months ago(10/5/2017 5:43 PM)
Information Technology


The Desktop Support Specialist is primarily responsible for ensuring continuity of IT services for users by providing the technical expertise, assistance and project coordination necessary to deploy, configure and support computer hardware/software products including peripherals, desk/mobile phones and desktop/conference room based audio/video.


The right candidate will be someone who has strong interpersonal skills, along with excellent communication and listening skills.  The Desktop Support Specialist must be flexible, well organized and pay close attention to detail.


Provide all tiers of helpdesk support


Deploy, upgrade and configure PCs/Macs/tablets/printers/desk phones/iOS and Android devices and other end user devices.


Perform hands-on technical upgrades and deployments and serve as a team on various upgrades and maintenance activities.


End user application installation, support, training centered around the office suite, other productivity applications and various scientific software packages


Work closely with other IT staff and outside vendors to ensure continuity and a high level of service.

Provide technical assistance, direction and advice to users as needed.


Support audio/video software and hardware codecs used on desktop and in the conference rooms throughout the company offices


Help to develop, document and train users on IT systems, best practices, company policies and SOPs. 


 Assist in implementing practices that will more effectively utilize IT resources.


Be “on-call for all periods as assigned by manager.


Stay abreast of the latest developments in IT and make recommendations as it pertains to your position.


Other responsibilities and projects may be assigned as needed.


Bachelor's Degree in Computer Science or equivalent work experience 


No less than 4 years desktop support experience. Experience in Biotech/Pharma highly desirable.



Hardware: desktops, laptops, printers, tablets, desk phones, smartphones, other computer peripherals, network switches 


Operating Systems: Windows XP/7/8/10, OSX, Windows 2012


MS Office Suite 2010 and above, MS Visio, MS Project, Office 365, Adobe Creative Suite, Desktop conferencing (WebEx, Skype, Zoom, etc…), various scientific applications


Active Directory, Microsoft Exchange, SharePoint


A/V: projectors, LED displays, Polycom tabletop conference phones, 

Logitech webcam, Polycom video codecs, audio conference bridge services, conference room automation


Digital and IP based enterprise phone systems


Basic networking (switching, VLANs)


Experience withinstrument based and non-instrument based scientific/research software


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